Customer centric processes: customer & employee journeysThis post is part 4 of a 4-part series on the customer centric supply chain. Read the rest of this series here. In today’s business...
Customer segmentation: impact on the value propositionThis post is part 3 of a 4-part series on the customer centric supply chain. Read the rest of this series here. Whether it is B2B, B2C,...
Implementing the value strategy: a dual way of workingThis post is part 2 of a 4-part series on the customer centric supply chain. Read the rest of this series here. In today’s fast-changing...
Making strategy explicitThis post is part 1 of a 4-part series on the customer centric supply chain. Find the overview of all articles in this series below....