THE CHALLENGES OUR CUSTOMERS FACE
We support our clients in overcoming their challenges, always with the focus on realizing customer-centric growth
Matching increased customer expectations
Customer needs are rapidly changing and increasing. How to make sure that we stay connected to the customer and deliver the products and services they want in a consistent way?
How we support
Coping with increased complexity
Increased customer needs result often in an explosion of products and services, a complex distribution network and ad-hoc processes that turn the organization in fire-fighting mode. How to find the right balance in this changing, complex environment?
How we support
Find the right balance between service, cost & cash
Supply chain is the linking pin between your customers and both internal and external supply. Finding the balance between service, cost and cash is realized by implementing aligned business rules, having the correct distribution network and integrated processes to deliver the customer promise in a consistent way.
How we support
supply chain planning
We support you in assessing, defining and implementing both supply planning tactics (planning strategy, production frequencies, safety stock optimization) as well as demand and supply planning processes. We cover the entire planning horizon from 5-10 year strategic planning, tactical S&OP to operational planning and scheduling. We improve your demand signal by bringing quantitative and qualitative information from inside and outside the organization together. We look at planning in a transversal way, aligning the different functions and stakeholders to make better, fact-based decisions.
Network & distribution optimization
We create a distribution model that provides full visibility and transparency on your entire distribution network, taking into account the main cost drivers, capability constraints and current service requirements. Together we identify relevant scenarios to show impact on cost, service and inventory. We add the future business scenarios, new (potential) requirements from customer, legal or tax perspective and add degrees of freedom (for mid and long term horizon) to define a relevant distribution network that evolves over time.
Customer service transformation
We look further than the setup of your customer service department. It starts with a clear customer segmentation and a need based fit-for-purpose customer experience that requires customer centricity throughout your entire organization. We look at the entire customer journey and see how front and back office, sales, supply chain and quality from a process, organization and platform perspective work towards the right end-to-end customer experience.
"We understand that your supply chain is unique and that is translated in our approach. We always find the best solution, tailored to your specific needs."
Tom De Visscher - Supply Chain Expert
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We are digital. Our way-of-working is always supported by state of the art technology.
Assess the impact of internal and external indicators on top of the standard historical data and use AI technologies to create predictive planning models that outperform current forecast accuracies
A digital twin that empowers companies to review the planning tactics more frequently based on actual information which merges the planning and execution layer
Assess distribution and production footprint and optimize flows in order to improve costs, lead times and reliability
We are proud that our clients come back to us to take the next steps in their growth journey. Their loyalty is the best proof of the impact we realize.
Define the scenario-based global strategic asset plan
A global ingredients company